Your residents already expect this to work like Amazon. Right now, it doesn’t.

If the only way to know whether a venue, court, program or permit slot is available is to call and ask, most people won’t bother — and that’s revenue and utilization walking away quietly, not a marketing problem to fix with better signage. English councils alone spend £1.1 billion a year operating leisure centres funded largely by the fees and bookings those same venues collect,^[2] so every booking lost to friction is money the venue itself needed.

StoreConnect gives residents real-time visibility and lets them book and pay online, built from the ground up inside the Salesforce trust ecosystem — no 3rd-party integration to maintain, with Salesforce as the single source of truth for every customer, product and booking record, whichever Salesforce platform your agency already runs — Government Cloud, Agentforce Public Sector, Agentforce Education, or Salesforce core. Parks and recreation departments that made this move saw roughly 20% revenue growth in each of the two years after switching registration online.^[6]

A legacy or fragmented system isn’t just an audit line item — it’s an active entry point. 47% of NSW councils have been found to lack basic governance and internal controls,^[3] and Australia’s Cyber Security Centre traced a real ransomware attack on a council to exactly this kind of gap:^[4] a legacy system that let attackers in and knocked out the council’s water-quality monitoring, forcing staff back to manually testing water by hand. Public-sector data breach costs are rising faster than any other sector, up 10.8% year over year.

StoreConnect ships with the security and legal compliance standards that protect your organization’s data integrity as standard, so those questions are answered before the next audit raises them, not scrambled for afterward.

Parks, sustainability, a products division, a venues team, or simply separate branches or sites within the same department — each one tends to end up on its own booking tool, its own contract, its own security review, often without anyone above them realizing how many separate systems are now in play. That sprawl is also where budget quietly leaks: local governments already sink more than 42% of IT spend into keeping legacy systems alive, rather than into improving service.^[5]

StoreConnect lets every department — and every branch or site within it — create its own commerce experience — unique products, services or courses, unique branding, even its own domain or sub-domain — inside the same Salesforce org, built natively on standard objects like Products, Prices, Orders and Accounts. One platform underneath every department and every branch, not a fifth contract to justify.

A forced payment-provider switch is exactly the kind of disruption that turns “let’s modernize” into “let’s not, yet” — and workarounds built to cope with a forced migration are how vendor lock-in quietly accumulates in the first place.

StoreConnect comes out of the box with integration to most popular payment providers. If you have your own merchant we don’t support yet, talk to us about connecting it as part of your project — your existing relationship stays in place.

A platform that requires replacing integrations — accounting, ERP, document generation — that already work fine today is exactly the kind of disruption that stalls a modernization project before it starts.

StoreConnect is built natively in Salesforce, so your current integrations to Accounting & Invoicing systems, Enterprise Resource Planning (ERP), Document Generation, Social Media and more just work, with minimal configuration — reducing the manual re-entry and human error that comes from stitching separate systems together.

When the website and the counter run on different systems, both staff and citizens absorb the friction: fees worked out by hand, cards processed manually the night before a delivery, no way to tell if the person at the counter is the same one who ordered online last week. Each of those moments is a service failure happening in public, one transaction at a time.

StoreConnect is the only Native Salesforce application delivering Point of Sale, eCommerce and loyalty programs on Salesforce core, so every transaction — online or in person — is associated with the same account and the same stock data. Unified stock management means in-person and online sales draw from the same numbers, giving you one accurate picture of stock across the entire organization, visible at every end-point, all the time. Instant checkout supports various payment methods, while order parking, customer lookup and serial-number recording take the friction out of the counter itself.

Only 38% of citizens can pay a property tax bill online today, and just 21% can submit a permit digitally^[1] — everyone else is a phone call, a counter visit, or a wait, and every one of those interactions, whether it’s a rates payment, a pet registration or a permit renewal, costs staff time that a five-minute online transaction shouldn’t require.

StoreConnect lets you give citizens full, secure, self-service access to their transaction histories, invoices, subscriptions, permits, rates notices, pet registrations and bookings — live-synced from the same Salesforce data your team already works from, not a separate database to keep in sync. Our flexible templating language lets you show each citizen exactly what they need, in a secure and personalised dashboard, cutting the load on support staff one self-served lookup at a time.