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EPISODE 8 🎙️ The True Cost of Ignoring Customer Experience
https://open.spotify.com/episode/7EOme5HRV9st1YIO5nPmaD?si=d65dfe1f5ee04a5d

~ 1 min read

In this episode, we delve into the essential role of human connection in customer interactions and why businesses should focus on building genuine relationships rather than just processing transactions. We examine the downsides of relying too much on automation and self-service, highlighting a real CUSStomer’s frustrating experience with Officeworks’ self-service options.

August 15, 2024 ·

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The high price of fragmentation: A plan for unified commerce on Salesforce

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